Shipping policy

1.- PROCESSING TIME:

Orders usually ship the following business day, weekends and holidays will affect our guaranteed delivery time based on specific delivery service requested.

Keep in mind that we don't ship on weekends.

• Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.
• If tracking states "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.
• Lost package claim investigations could take a few days, once we receive the final status from courier and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.
• If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.
• In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox. Parcel Lockers are located at your community mail boxes. Your would find a key in your mailbox with locker number to retrieve your package.
• Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.
• Military: This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only.